Podcast – Technotopia: The Future of Machine Learning
Chris Boos, Arago founder and CEO, spoke with TechCrunch contributor John Biggs in his podcast Technotopia about the role of artificial intelligence (AI) for society and businesses. Biggs’ podcast aims at promoting positive perspectives on the role of technology for the future. The podcast was also published on TechCrunch, a global platform for technology and internet news. At the beginning of the interview, Boos introduces Arago’s AI software HIRO™, which does not only feature machine learning capacities but also interacts with humans and asks for their reasons to apply a certain solution to a process. This makes the learning process much faster and gives the AI the possibilities to operate in many different companies and industries. Boos is convinced that in the current economy, humans would work in extremely standardized processes and still have a bigger workload than machines. This would make people sick. In this way, technology should take over this work. Humans could refocus on making interhuman experiences and being creative again. In the economy of the future, Boos foresees people becoming artists, inventors and pioneers. He argues that even uncreative and shy people would profit from machines taking over much of today’s work as they would have more time for human interaction – which he describes as our most basic desire. Biggs asks if Boos is afraid that the technological changes of the workplace and the economy bring about negative societal results such as right-wing movements or “tech bros”, a term used to refer to the male-dominated elite of the Silicon Valley. Boos argues that even if bad people would as well get more time with digitalization, overall the technological revolution had created more diversity.
He further elaborates that in the long-run the industrial revolutions would have always made our lives better. Even though the transition periods had been tough, we are currently living in the longest period of peace in history. This time, the transition period would be positive since the new technologies and business models of the Silicon Valley would disrupt and challenge everything. He defines Arago’s task to support companies of the established industries with AI solutions that free up time and money. Due to their structure, companies with traditional business models could not be in the same way disruptive as enterprises of the new economy. However, with an AI running 80% of their processes, they could use the newly freed up capacities to innovate and stay competitive. Boos also predicts an important role for employees who had their jobs replaced by machines. They would be valuable for society’s future development by passing on the knowledge they acquired during their careers.
Boos believes that people show more willingness to disruption than we might think. For example, Arago’s first commercial use case was about replacing IT-system administrators. A lot of companies had traditionally externalized these jobs to IT-experts in India. Today, India is Arago’s fastest growing market and the Indian IT-industry would demand the disruption of its own business model by AI. While places like India are hungry for the future, Europe and America are still skeptical about these new developments. Boos explains this behavior with people being afraid to lose their position on top of the global food chain. Changes for Western societies, however, would be necessary for them to keep their current status.
Click here to listen to the podcast.