Knowledge Automation scales across business functions and industries
Advanced AI enables HIRO to deliver end-to-end Knowledge Automation in different industries and diverse business scenarios.
What makes HIRO versatile?
Integrates seamlessly with existing processes and data structures
Adapts to changing business processes with minimal manual intervention
Easy to maintain with ‘replace all’ functionality for exception handling
Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
Agile Automation Methodology
The agile automation methodology comprises of five phases reducing implementation time to weeks by eliminating process discovery, analysis and re-engineering prior to automating. With Knowledge Automation the implementation phase is limited to integration and training with focus on obtaining immediate automation.
Phase 1: Project Kickoff
Implementation starts with project planning, team selection, role assignment and establishing steering committee.
1 week
Phase 2: Solution Design
Next phase involves designing the solution by identifying existing systems and data required to automate the selected business process.
1 - 2 weeks
Phase 3: Integration & Training
In this phase integration of existing system and project team training starts in parallel. The phase completes by transferring initial knowledge to HIRO.
2 weeks
Phase 4: Automation of initial tasks
Initial tasks are sent to HIRO for automation along with paired coaching.
1 week
Phase 5: Adding incremental knowledge
In final phase, the solution is scaled by adding new knowledge to HIRO, integrating new systems and on-boarding more employees as required.
1 week
Get started
Contact us for a demo or to learn more about Knowledge Automation